Production begins once we receive a deposit or payment agreement (if applicable). Deposits are required to start work. Our minimum order is $400. We request a 50% deposit. We accept checks, cash, or cards over the phone. We can also send an email web link for card payments. Deposits are non-refundable once we send to print as the cost is incurred.
Excluding any customer-provided materials, all design services are provided by the SigmaGrafix Group, Zniks Wraps, LLC, Mesquite Signs, LLC, Sigma Graphics, Inc.
Before any printing, Client will have to approve either a digital or hard proof. Client is responsible for any spelling, grammatical errors, number errors, etc. the Company will not print until Client approval. Any changes after final approval of artwork will result in assessing additional charges for any time or materials used to make changes after our production process begins. Approval can come in the form of an email from Client with a clear indication of a decision to move forward on the project. The use of a printed color proof is the best way to ensure that the color requested, is received.
Client is responsible for ensuring the vehicle is clean and free of surface debris. We recommend washing the vehicle one day prior to installation. Please make sure there are no wax or paint sealers used during or after this wash. A simple solution of water and dish soap is recommended. If a vehicle is not delivered to the designated location in a washed, dried, and ready to install condition, the Company shall recommend taking it to be washed before completing drop-off. If it is decided that the vehicle is to be left in the condition without cleaning, the Company will charge a cleaning fee of $100.00/hr per vehicle that requires washing and drying prior to installation.
Client or an authorized representative of the Client is to drop off the vehicle the evening before or morning of the scheduled installation within two (2) hour of business opening hours. A fee will be applied to your bill for cancellations/no-shows for appointed drop-off times without proper notice within 1 business day of the project scheduled date. Rescheduled appointments are subject to the next available installation date as of the date the rescheduling is requested. Vehicles dropped off beyond two (2) hour of business opening hours can result in a delay of the project.
At vehicle drop off, a Company representative will perform a pre-inspection of a Client vehicle. This inspection is to identify any pre-existing conditions of surfaces of the vehicle, functionality of windows, door locks, lights. etc. Any existing conditions will be logged and photographed. This is not a mechanical vehicle inspection. Any existing or underlying mechanical issues (engine problems, battery, brakes, transmission, etc.) that are beyond our initial inspection are considered existing and not as a result of any work that the Company performed or will perform on the vehicle. Neither the Company nor its designated agents and/or subcontractors shall be responsible for any damage sustained to any vehicle prior to delivery. Any damage sustained to a vehicle prior to delivery will be noted by the Company.
Due to many unknown factors that exist prior to receiving a vehicle for a vinyl removal project, the Company cannot be held responsible for any damage that has occurred prior to and/or during the vinyl removal process. Those unknown factors include and are not limited to: Any damage exposed during the original installation of the vinyl graphics (ie; knife marks, burns, scratches, etc.) from the original company. Flaking or peeling paint/finish caused by road debris, bugs, pressure washing, poor repair work, accidents, etc. Pre-existing paint damage that has been hidden or covered by the vinyl graphic. Ghosted images that have been transferred from the vinyl graphic removed to the paint/substrate surface. Tool marks, scratches, scrapes caused by the removal process. These typically occur when a graphic has been left on too long and the graphic becomes permanently bonded to the paint. the Company uses special non-metal tools to remove vinyl. The chemicals used for vinyl/adhesive removal are rated safe for most finishes as per the manufacturer of product. Single-stage paint finishes, powder-coated finishes, oxidized surfaces, plastics, non-OEM (Original Equipment Manufacturer) parts, pre-existing customizations and rubber are more susceptible to damage. Vehicle components may or may not need to be temporarily dismantled to ensure complete vinyl removal under and around said areas. Re-assembly of these components during previous vinyl installation may or may not have been completed correctly. the Company is not responsible for damages as a result. Any issues that can and will be problematic will be addressed with the customer immediately as well as documented thoroughly. Vehicle logos and emblems will not be re-affixed by the Company per industry standard. There is a chance that vinyl installed over the top of vehicle emblems as well as emblems that have been installed over the top of the existing vinyl wrap can damage the emblem during the removal process. The Company employees performing the removal are trained to remove vinyl as per the vinyl manufacturer standards with great care and accuracy. By committing to have the Company perform a graphic removal, there is a chance that damage to the substrate can occur. Client also waives the right to hold the Company responsible for any damage that may occur during the removal process of previously installed vinyl. Any claims need to be submitted in writing within two (2) days of vehicle pickup/delivery. All claims will be reviewed on an individual basis.
Client understands that the product purchased is a vinyl vehicle wrap. It is also understood that unlike a paint job on a vehicle, there can and will be seams, overlays, and patches that are necessary to cover the entire vehicle and its contours and/or substrate irregularities. It is also understood that graphics applied to vehicles are intended to be viewed from a distance of at least ten feet. It is also understood that upon approval of final graphic proofs, some changes to the finalized artwork may be necessary at time of installation to allow the vehicle wrap to fit the vehicle’s shape. Client authorizes the Company to make such necessary changes. The Company will notify Client if the change significantly modifies the approved design. Vehicle logos and emblems will not be re-affixed by the Company per industry standard. There is a chance that vinyl installed over the top of vehicle emblems, as well as, emblems that have been installed over the top of the existing vinyl wrap can damage the emblem during the removal process.
All Client-specified installations will be subject to approval based on location, weather, and availability. Any and/or all aspects of Client installation location that do not meet our installation or vinyl warranty standards will be subject to a loss of warranty of product and installation. All on-site installations will be documented.
Client or authorized representative of Client shall pick up and take delivery of any vehicle when the wrap installation has been completed at its sole costs and expense. Client shall bear all risk of loss for any vehicle after completion of the wrap installation.
By signing the Vehicle Release form when their project is completed shows that the Client is satisfied with the vehicle wrap design and installation performed by the Company.
A purchase of a wrap through the Company includes a One (1) Year Installation Warranty (exclusions apply). This warranty will cover any installation-related issues that may occur within one calendar year from the completion date of the vehicle wrap project. Client can return the vehicle to the Company for repair and/or re-installation of any sections that have failed after being approved and surveyed by a Company representative. This warranty does not cover normal wear and tear. This warranty also does not cover general neglect of workmanship related issues after the first 60 days. This warranty is not valid if installation is performed outside of manufacturer specifications and recommended vinyl installation conditions. Any post installation damages to the wrap that are not as a result of the installation performed on the vehicle and any pre-existing damage that was identified and documented during the pre-inspection process as areas not able to support wrap vinyl adhesion are not covered under this one (1) year warranty. Client is financially responsible for any charges to repair, replace, or reinstall the vinyl wrap in areas that have been damaged post-installation or have been involved in a collision. In the event of the post-installation damage being covered by insurance, Client is aware that the Company will provide the insurance agency a quote based on the vinyl area needing replacement and the labor required to perform the replacement.
The wrap vinyl that the Company has used on my vehicle comes with a manufacturer’s warranty. The manufacturer warranty will vary based on material used. If any issues arise, Client is to contact the Company IMMEDIATELY to schedule an inspection to assess and document the vinyl issue for the purposes of assisting fling a claim with the manufacturer for vinyl replacement under the term period of the materials warranty. Client understands that manufacturer warranty is only valid as long as Client properly maintains and performs the proper manufacturer-recommended vinyl maintenance guidelines. Client understands that they must give the Company a chance to correct any concerns about the project upon pickup before requesting a refund, full or in part, from the Company.
|The Company offers a limited 3 Year Material Warranty against peeling, cracking, and material fading over the entire coverage area of the vehicle, per the prorated schedule below. To be eligible for this warranty, the owner of the vehicle must follow the Exterior Maintenance Procedure (EMP) detailed in a section near the end of these Terms & Conditions. Failure to follow the EMP and to properly document the EMP will void the limited 3 year warranty as noted below:|
|YEAR 0 – YEAR 1: Replacement of affected areas at no charge|
|YEAR 1 – YEAR 2: Replacement of affected areas at 30% of retail replacement cost, which may include travel charges.|
|YEAR 2 – YEAR 3: Replacement of affected areas at 60% of retail replacement cost, which may include travel charges.|
A fleet or franchise is defined as having five or more vehicles wrapped by the Company. To be eligible for the Standard 3 Year Warranty listed above, the fleet and/or franchise operator must designate a person who will implement the Exterior Maintenance Procedure (EMP) fleet/franchise wide. Said designee must keep a monthly EMP log of the vehicles, by VIN number. The contact information for the designee must be provided to the Company and updated every year thereafter.
|The Company offers a One (1) Year Warranty for vehicles that do not qualify for the standard 3 year warranty.|
|DISPLAY VEHICLES: A display vehicle is defined as a vehicle that is parked outside on display for the majority of its usage. A display vehicle is generally used to promote a business location, when permits for branding on store fronts are difficult to obtain. The constant exposure a display vehicle receives as compared to a non-display vehicle greatly accelerates the aging of a vehicle wrap. Accordingly, the Company will only extend a 1 year warranty on a display vehicle. The below-listed Exterior Maintenance Procedure (EMP) must be followed and documented to be eligible for any warranty coverage.|
|EXTREME CURVED VEHICLES: Volkswagen Beetles, Chevy HHRS are considered as extreme curved vehicles by the Company. Extreme curved vehicles are exposed to significantly more sun exposure when compared to traditionally styled vehicles. Accordingly, the Company will only extend a warranty of 1 year from date of purchase of the wrap on these types of vehicles. The below-listed Exterior Maintenance Procedure (EMP) must be followed and documented to be eligible for any warranty coverage.|
|SHORT NOTICE PRINT AND INSTALL(P/I): A Vehicle wrapped under a Short Notice P/I does not have a warranty. A Short Notice P/I is in effect when printed material is not cured for the request 15-24 hours of required cure time due to a Client deadline. A vehicle in a short notice P/I, by default requires a very hands-on approach by your assigned the Company sales representative. Accordingly, you will be notified by them should your vehicle be classed in this category.|
The Company explicitly disclaims all warranties related to vehicle damage for the following: All OEM painted plastics; All non-OEM paint jobs; All types of buses, planes, trains, RVs, used food trucks; All custom/modified vehicles; All vehicles with OEM paint that is more than 5 years old; All vehicles used for pro touring, drifting or sanctioned racing events; All street vehicles that are privately tracked. Additionally, the Company will not be held liable for any damage to paint and/or clear coat of said vehicles resulting from the vinyl application and or removal of vinyl from the surface of the vehicle without a warranty.
The wrapped vehicle must be hand washed or driven through a brushless car wash (just soap and water) every 21 days. Hand washing your new vinyl wrap with a sponge and mild soapy water is ideal however a high-pressure sprayer can be used from a distance with tepid or cold water. Never put the nozzle directly on your wrap or against a seam. The vinyl could rip or tear. Also, never take your vehicle through an automatic car wash with bristles. The bristles can damage your vinyl wrap which could lead to costly repairs. Do not use a buffer. The wrapped vehicle must be waxed every 90 days with the following Turtle Wax Products. (GLOSS AND SATIN VINYL ONLY). MATTE wraps can do a DIY treatment and/or can buy the “Jetseal-Matte-Sealant” from Chemical Guys and provide it to their local car wash/detailer to apply. If applied by a car wash/ detailer it is strongly suggested to use the “paste polish” option.. This will help keep your wrap protected from the elements. The wax we suggest you use is Turtle Wax Ice. If you have a detail shop wax for your vehicle make sure the wax they use is safe for vinyl. Waxing your vehicle will also help the uninstall process allowing the vinyl to come off leaving little to no adhesive. Do not apply any tire treatment on wrapped vehicles’ tires. Residue from most available tire treatments can be “slung” onto the wrap while the car is being driven. Said residue can damage the wrap. Watch where you park. Avoid parking under trees for long periods of time. Sap from certain trees can damage your investment and ruin your wrap. Window-perforated vinyl should be waxed as well. This will help protect the laminate and longevity of the vinyl. Never use a high-pressure sprayer on the window perf. The sprayer will damage the perf.
Documentation & Processing: Client perusing a warranty claim must provide the following: a.) copy of vehicle wrap invoice, b.) scanned/digital copies of their car wash receipts, c.) scanned/digital copies of their car waxing receipt by third party and or scanned/digital copies of their purchase of the above-Approved car wax/paste.
DJM Sales and Marketing, Inc., The “Company” under these terms shall be exclusive for the use of the Client only. All original artwork files created by the Company or parts contained therein, whether preliminary concepts or final visual presentation remain the property of the Company and may not be used by the Client without the written permission of the Company. Reproduction in any form, of copyrighted materials without prior permission of the originator is illegal. It is the responsibility of the Client to obtain said permission. We are in no way responsible for obtaining permission and assume prior permission has been obtained by the Client before work is submitted. Purchaser assumes liability for patent and copyright infringement when goods are made to Purchaser specifications. The Company retains the right to use the completed project and any preliminary designs for the purpose of marketing materials, online posting on the Company websites, social media properties, and portfolios. the Company will be considerate of product release or marketing campaign timelines in regards to any social media post(s) in regards to the Client project if notified prior to the project start date. The Company reserves the right to include the Company brand/seal on an inconspicuous location on the rear of the vehicle. All raw files remain the sole property of the Company.
The Company is not responsible for errors in spelling, color, or design in regard to any and all artwork submitted by the Client to the Company. It is assumed that all artwork submitted to the Company by the Client has been approved by Client prior to submission and is production ready. Not all Pantone or PMS colors can exactly be duplicated by digital printing due to contingencies (file type, color profile, palette, etc.). The Company will attempt to match any specific color requests. Should Client require a printed proof prior to printing, please notify the Company and we will arrange for a proof to be provided for an additional fee. The color of the final graphics may not match the mockups seen on desktop computer screens, smartphones, iPad or similar devices. To ensure the best color match possible, Client should request a printed color proof. the Company produces each vehicle graphic with the detail and quality appropriate for viewing from such a distance. Graphics and alignment as applied to vehicle may not precisely match the 2D digital images (“mockups”) produced for Client’s review.